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What happens in an online consultation?
You are advised to consult your doctor / physician about any treatment you undertake. With 121doc, you choose a drug, read the information about it, then fill in an order form which includes medical questions which are reviewed by the doc. This effectively acts as part of a consultation, a pharmacy dispenses and posts it to you via an international courier. If the doctor disagrees with your request, you are refunded in full.
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Which Courier companies do you use?
Our pharmacies only use Royal Mail from the United Kingdom and UPS. We email you the tracking number upon dispatch so you can see where your order is at any time.
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Are the medicines genuine?
The pharmacies operate under tight regulations within the EU. Our network only has top pharmacies that have shown the highest standards and offering genuine branded medicines, carrying the original manufacturers' stickers and hallmarks. Our pharmacies do not dispense treatments without prescriptions, and every prescription via our doctor is checked again by the dispensing pharmacist to make sure that nothing is left to chance in protecting the integrity of our system and your health. You may check the packaging for batch numbers and then check that with the manufacturers. We carry out these checks routinely on your behalf.
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Any hidden costs?
No, we do not believe in hidden costs. The price you see includes the online consultation and the cost of the international courier. The price set by manufacturers of each of the medications for your country are different from ours. This is why we are so cheap - the same medication at a price that is sensible. Why pay more?
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When do I get my order?
Delivery can take anything from 24 hours through to 5 days following despatch from our pharmacies. Delivery times vary from country to country due to distance, customs checks and your local postal service efficiency. We urge you to contact us at anytime if you need assistance with tracking down an order.
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Is the process discrete?
Yes, the only parties aware of your purchase are 121doc the doctor and pharmacy. We do not sell your information on, or display it publicly. All medications are packaged discretely to ensure safe, untampered arrival to your door.
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Do I need to be at home to sign for it?
Yes, the courier will require a signature on delivery as confirmation of receipt.
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What if I am not at home?
The courier should leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.
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I placed my order a few days ago, why have I not got it?
Please get in touch to resolve the issue. It could be that we have tried to get in touch without success before proceeding with your order, it could be a medical issue.
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Can I get a refund?
By law, we are unable to accept returned prescription medicines.
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Which Credit cards do you accept?
121doc accept Visa and Mastercard and most debit cards. If you are not sure about your own card, just get in touch.
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Are my personal details safe with you?
Your details are safe with us, and will not be sold on for any reason whatsoever.
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Can I talk to your doctor about my condition?
Yes, just drop us an email stating your name, contact details and best time to call, and he / she will get in touch with you in the strictest of confidence.
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Are you an online pharmacy?
No. We are an online clinic providing patients access to doctors via our website for private medical treatment. We use the services of doctors and pharmacies, they are regulated and vetted for your safety.
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Is it legal to obtain treatment in this way?
It is legal in most countries to import treatments for a certain duration. However, we advise that you check the specific laws in your own country before placing an order. Remember that 121doc is not an online pharmacy but an online private medical clinic offering access to doctors and pharmacies.
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